Last updated: June 2026
These terms and conditions govern any service contract entered into between RCustoms, an automotive accessories and customization shop located at 375 Chemin d'Aylmer, Gatineau (Québec) (hereinafter the "Shop"), and any individual or legal entity (hereinafter the "Client") who makes a booking, orders a service, or requests a quote, whether through the website rcustoms-gray.vercel.app, by phone, or in person.
By checking the box "I accept the Terms and Conditions" when making a booking or requesting a quote, the Client acknowledges having read, understood, and accepted these terms and conditions in their entirety.
The Shop offers automotive personalization and accessory installation services, including in particular:
Posted prices are starting points. Each project is individually quoted based on the vehicle, its configuration, and the parts required. No work is undertaken without the Client's written or electronic agreement to the final quote.
An online booking constitutes an appointment request. It becomes firm only after confirmation by the Shop by phone or email, generally within 24 business hours. The Shop reserves the right to decline or reschedule a booking in the event of unavailability or vehicle incompatibility.
For custom services or "quote only" packages, a request submitted online does not bind the Client. The Shop will provide a firm price within 24 business hours after reviewing the request. This quote is valid for 30 days from its date of issue.
For fixed-price bookings, a deposit generally representing 25% of the total amount (or as specified in the package) is required to confirm the time slot. This deposit is charged upon confirmation and is deducted from the final balance.
The balance is payable in full upon delivery of the vehicle, before the keys are returned. Accepted payment methods are: credit/debit card, cash, and Interac e-transfer.
All prices are stated in Canadian dollars (CAD) and are subject to applicable taxes (GST/QST) in effect in Quebec. The Shop's GST number is R001234567.
| Cancellation notice | Deposit refund |
|---|---|
| More than 48 hours before the appointment | 100% refunded |
| Between 24 and 48 hours before the appointment | 50% refunded (administrative fee) |
| Less than 24 hours or no-show | Deposit non-refundable |
Rescheduling an appointment is accepted free of charge once, subject to availability and at least 48 hours' notice. Any rescheduling request must be made by phone at (873) 455-8856 or by email at rcustom.auto@gmail.com.
In the event of a cancellation by the Shop (unforeseen event, equipment failure, parts unavailability), the deposit is fully refunded and a new time slot is offered to the Client as a priority.
The Client agrees to:
The Shop warrants all of its installations against defects in workmanship and materials for a period of 1 year from the date of delivery, extendable to 3 years on certain services (specified in the quote).
The warranty covers:
The warranty does not cover:
To make a warranty claim, the Client should contact the Shop with the booking reference. The Shop will redo the work at its own expense as soon as possible.
The Shop takes all necessary precautions when handling vehicles (seat, floor, and body protection). However, its liability is limited to damage directly and exclusively caused by its work, up to the amount of the service in question.
The Shop shall not be held liable for:
A photographic condition report is completed upon receipt of the vehicle. The Client is invited to be present.
The information collected (name, email, phone number, vehicle information) is used exclusively for:
This data is not sold or transmitted to third parties, except where legally required. In accordance with Bill 25 (Quebec's Act respecting the protection of personal information in the private sector), the Client has the right to access, rectify, and delete their data. To exercise this right: rcustom.auto@gmail.com.
Photos and videos of work performed by the Shop may be used for promotional purposes (website, social media, portfolio) unless the Client objects in writing at the time the vehicle is returned. The owner's identifying information is never disclosed.
These terms and conditions are governed by the laws of the Province of Quebec and applicable Canadian federal laws. In the event of a dispute, the parties agree to seek an amicable resolution within 30 days. Failing an agreement, the dispute will be submitted to the competent courts of the district of Gatineau.
The Shop reserves the right to modify these terms and conditions at any time. The version in effect is the one published on rcustoms-gray.vercel.app as of the date of the booking. Changes do not affect bookings already confirmed.
RCustoms
375 Chemin d'Aylmer, Gatineau (Québec) J9H 1A1
(873) 455-8856 · rcustom.auto@gmail.com